SETUP INSTRUCTIONS 1. Plug any expired/used/new magicJack or magicJack Plus dongle phone adapter into the USB port of a computer. Let it complete its own regular installation process until the regular MJ dialer or MJ sign in window appears. Windows XP(SP2)/Vista/7/8 computer (min. spec 1 Ghz CPU and 1 Gig RAM). You MUST also go to Start/Control Panel/Sounds and make sure you have your computer speakers and microphone specified to be the default audio devices on your computer system.
3. Sign in using any Gmail e-mail account and password. When you hear your phone ring it is ready for you to start placing outgoing phone calls. Gmail e-mail accounts may be obtained from http://www.gmail.com .
VERY IMPORTANT: If you also plan to receive incoming phone calls be sure you set up a separate Gmail account at http://www.gmail.com that will only be used with the GVJackApp. Using the same Gmail account you use for the GVJackApp anywhere else (i.e. web browser, smartphone, etc...) will confuse the Google Voice network where to send your incoming calls. If you to need to transfer an existing Google Voice phone number to a different Gmail account see http://support.pcphonesoft.com/#GJA20.
To change feature settings, right mouse click on the GVJackApp traybar icon and select "Features Dashboard" (Professional Version only) from the menu that appears. If you do not see it, it is probably hidden based on your computer settings. In this case, see http://support.pcphonesoft.com/#GJA23 for instructions on how to unhide it.
You may also use the same phone for talking using online voice/voice chat services like Skype by going offhook and waiting 5 seconds for dialtone to automatically stop.
INCOMING PHONE NUMBER SETUP (Incoming Calls Available For U.S. Based Gmail Accounts Only)
1. Sign in using the separate Gmail account you set up that will only be used with the GVJackApp and then place at least one outgoing phone call.
2. Right mouse click on the GVJackApp traybar icon and select "Phone Account" from the menu that appears. Follow the online instructions on the Google Voice webpage that appears to sign up for a phone number. Google Voice currently requires you to use an existing U.S. phone number such as your mobile phone number to complete the sign up process.
3. Right mouse click on the GVJackApp traybar icon again and select "Phone Account" one more time. On the Google Voice webpage that appears, check the box that has the words "Google Chat" and your Gmail e-mail address next to it to forward your phone number to your Gmail e-mail account. You are now set up to receive incoming phone calls.
For reference, if the phone number of the person calling is in your Gmail contacts list or Speed Dial list (Professional Version only), the name of the caller will be displayed on your phone.
STANDARD VERSION FEATURES Caller ID with Name / Location
:::The caller's name and number is sent to your phone after the first ring. If the name cannot be located in your online Contacts (or Speed Dial list if you have the Professional version) the caller's location (state or country) is displayed.
CNAM Caller ID Name Reverse Number Lookup
:::Using the national CNAM/LIBD database, caller id name reverse number lookup service is available for incoming calls from US/Canada phone numbers. Look ups are just $0.01 each available in $10 prepaid increments.
E911 Emergency Calling
:::Emergency calling E911 service is available from a major E911 service provider to the VoIP industry. Service may be purchased on a prepaid annual basis for just $1 per month.
:::When you are already on a call and a new call arrives you will hear a short call waiting tone beep every 10 seconds. To toggle between the 2 calls just press the "flash" key on your phone handset.
Call Waiting Caller ID
:::The caller's name and number will be displayed on your phone. Note: Your phone MUST ALSO be Call Waiting Caller ID capable.
Voice Mail Waiting Indicator
:::If you have voice mail waiting, you will hear "stutter" dialtone when you pick up your phone. You can dial your phone number to retrieve your voice mail messages or select "Voice Mail" from the GVJackApp traybar icon menu to listen to your messages online. If your phone is equipped with a message waiting light, the GVJackApp will also signal the light to turn on when you have voice messages waiting and turn off when no more messages are present.
Stop VoIP Call Beeps
::: During VoIP calls parts of a caller's speech can be picked up as a phone keypad dialed PIN digit resulting in a call "beep" heard by the other party. This feature automatically turns off PIN dialing except for calls to Voice Mail. Individual PIN digits can still be sent by dialing ##7X where "X" is the PIN digit you wish to dial. PIN dialing can also be turned on/off on a per call basis by dialing ##1 (ON) or ##0 (OFF) after the call has connected. This feature can be enabled in the Features Dashboard.
Per Call PIN Dialing (##1/##0)
::: PIN dialing is automatically on for all calls unless the Stop VoIP Call Beeps features is enabled. PIN dialing can still be turned on/off on a per call basis by dialing ##1 (ON) or ##0 (OFF) after a given call has connected. Individual PIN digits can also be sent by dialing ##7X where "X" is the PIN digit you wish to dial.
Automatically Minimize Browser
::: If you have the browser minimized to the GVJackApp traybar icon it will remain closed during calls (unless you left mouse click on the GVJackApp traybar icon to redisplay it). Alternatively, if you have minimized the browser to the taskbar area, the browser will automatically maximize and display when placing a call and automatically minimize back to the taskbar when you hang up. If you have the browser already open when placing calls it will remain open when you hang up.
Automatically Browser Restoration
::: When the GVJackApp is restarted it will do its very best to restore the browser to the location you had it when it was last used. For example, if you had it closed to the traybar icon the browser will automatically be restored to that location after the sign in process has completed.
Automatic Failure Recovery
::: If the GVJackApp program becomes non-responsive for whatever reason the program is automatically restarted.
PROFESSIONAL VERSION ADDITIONAL FEATURES
7 Digit Local Area Dialing
:::Only 7 digits need to be dialed for calls in the same area code as your phone number. If you want to speed up call routing, dial an # at the end of the number. This feature is available for US/Canada phone accounts once an incoming phone number has been setup.
Talking Caller ID
:::The caller's name and number will be verbally announced on your computer's default audio device after the first ring. The Talking Caller ID feature uses Microsoft Window's built in Text-To-Speech facility. Go to Start/Control Panel/Speech [Recognition] to adjust the Text-To-Speech voice volume, speed and audio device used as required.
Speed Dialing (0 to 9999)
:::Call family and friends using fewer digits. Speed dial numbers can be 1-4 digits long in the range 0 to 9999. To speed up call routing dial an # at the end of the number. Caller names that are included in the Speed Dial table will also be displayed as the caller name on incoming calls.
Automated Extension Digit Dialing
:::Comma pauses are supported in the Speed Dial table (i.e. the phone number entry 2025551212,4 will automatically dial extension 4 after a 3 second pause.
Call Alert Window
::: When this feature is enabled a small window will appear on your computer screen to notify you that a new call has arrived. Using your mouse, you may move and reset the default window location anywhere on your screen that you find convenient. Left mouse clicking on the call alert window will close the window and display the browser active call page. Right mouse clicking on the call alert window will just close it.
New Message Alert
::: When this feature is enabled a balloon message will open to notify you that a new voice mail message or SMS text message has arrived. The message will automatically close a few seconds after mouse movement is detected on your computer.
::: When the Automatic Redial feature is enabled calls that do not connect will automatically be redialed until they are successfully connected as long as you remain offhook. This feature can be enabled in the Features Dashboard.
Voice Mail (Dial *98)
:::Dial *98 for quick access to your voice mail messages.
Last Number Redial (Dial *66)
:::Redials the last phone number you called.
Call Return (Dial *69)
:::Dial *69 to return the call to the last caller that called your phone number. A busy tone will be received if the caller was anonymous.
Cancel Call Waiting (Dial *70)
:::Dial *70 and when you hear dialtone again enter the number you wish to call. Call waiting will be restored after you hang up. You may also use the Features Dashboard to disable call waiting for all calls.
Call Forwarding (Dial *72/*73)
:::Dial *72 to enable call forwarding to the phone number you have set up in the Call Forwarding Assistant area of the Features Dashboard.
Do Not Disturb (Dial *78/*79)
:::Dial *78 to ignore all incoming calls.
Anonymous Call Screening (*77/*87)
:::Dial *77 to ignore calls arriving without caller identification information.
Priority Calls Only (Dial *64/*84)
:::Dial *64 to ignore any call arriving from a number that is not included in the Priority Call Table of the Features Dashboard.
Selective Call Rejection
:::Enter the telephone numbers you want to ignore in the Selective Call Rejection Table.
Per Call Screening
:::When this feature is enabled you will be prompted to enter "1" to accept an incoming call or "2" to send it to voice mail when you go offhook. You may also enter "*" to join a caller after listening in to the voice mail message being left. This feature can be enabled in the Features Dashboard. This feature is not supported for call waiting calls.
Priority Call Ringing
:::Calls arriving from telephone numbers in the Priority Call Table in the Features Dashboard will be given a unique ringing cadence.
Priority Call Waiting
:::Calls arriving from telephone numbers in the Priority Call Table in the Features Dashboard will be given a double call waiting tone beep.
Call Waiting Disable
::: You can disable call waiting for all calls in the Features Dashboard.